Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to help us keep providing clients some of the world’s most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.
We’re an independent owned company with a rich heritage and a bold entrepreneurial mission. If you’re excited by the thought of helping people and organizations go from new ideas to life-
changing innovations faster, we’re excited to consider you for a position at Clarivate.
Responsible for site and regional ITS support of workstation installations, configurations, troubleshooting, and management of various Windows and Apple platforms.
Resolves routine to complex incidents and responsible for imaging, deploying, and maintaining respective desktop environments.
Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing workstation hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc.
Able to work with a global team outside of respective site
Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service
Strong diagnostic and problem solving skills
Assist with project implementations across various business units
Assist in workstation, monitor, telephone and other desktop equipment moves as needed
Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc.
Support other corporate applications such as VPN, Multi-Factor Authentication, SSO, encryption, etc.
Procure and / or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment
Have an understanding and be able to manage software licensing
Create processes and KB documentation for Service Desk to improve Employee support
Provide support to internal teams (Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues
Provide remote / smart hands assistance for network, application, and / or production onsite systems
Transition Tier 1 tasks from Workplace team to the IT Service Desk and provide appropriate training to the IT Service Desk as needed
Maintain an ITS secure environment by ensuring all endpoint services are deployed to workstations and regularly updated
Must be able to respond to security threats in the environment and assist with required remediation
Performs various audits including local admin audit, deletion of terminated user’s equipment, switch capacity, inventory, etc.
Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition
Keep asset inventory management system up to date
Ensure server room and IDF rooms are clean and orderly
Strong organizational skills and attention to details
Excellent communication, teamwork and customer service skills
Weekend or afterhours work may be required to support business functions
Willingness to participate in stretch goals / assignments
Other duties as assigned
Experience / Education
3-5 or more years of experience working with Win7 to Win 10 workstations including experience
Must be a team player and able to assist and communicate with teammates in different countries
Apple and JAMF experience is a plus
Familiarity of corporate applications such as SSO, collaboration, cloud, Office 2010 to 2016, Office 365, Multifactor Authentication, VDI, Encryption solutions, etc.
Must be comfortable and have experience with a Cloud first approach to Enterprise solutions
Knowledge of Microsoft and other Enterprise management tools such as Active Directory, Exchange, SCCM, DNS, GPO, and TCP / IP, Intune, JAMF, MDM technologies, etc.
Technical troubleshooting knowledge with Cisco VoIP products such as Cisco IP Phones, Jabber, WebEx etc.
Physical Demands and Work Environment : Representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to operate a PC and sit for extended periods of time Able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.