French with English Technical Support Advisor (m/f)
SELLBYTEL Group Nuremberg
Barcelona
hace 7 horas

Responsibilities

  • Support our software through email
  • Maintain client relationships through product support and troubleshooting
  • Respond to incoming email and from end users
  • Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
  • Gather information from customers and advise on policies
  • We offer

  • Full-time (39hrs / week) and long-term Contract
  • Rotating Shifts : Monday-Sunday from 9 : 00 to 18 : 00
  • Location : Barcelona Center
  • Requirements

  • Native level of French + high level of English
  • Familiarity / aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet) with all current Operating Systems
  • Proficient PC skills
  • Quick learner
  • Excellent communication skills (ability to communicate technical issues in non technical terms over email)
  • Keen sense of technical curiosity
  • Preferred Qualifications

  • Six months or more experience in front-line technical customer service role preferred
  • Associate's Degree preferred or equivalent job experience preferred
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race and sexual orientation
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