Director, International Customer Service
JobLeads GmbH
Madrid, Comunidad de Madrid, España
hace 3 días

The employer provides fans a safe, convenient place to get tickets to the games, concerts, and theater shows they want to see, and an easy way to sell their tickets when they can't go.

The Director, International Customer Service position is a key role on the Global Customer Experience leadership team, reporting directly into the Senior Director.

This leader is primarily responsible and accountable for driving the customer experience across our International regions, partnering with both the regional business leaders for integrated service views and our North America experience teams for global consistency.

The International Customer Excellence team delivers a range of services (Intelligent Commerce Care) to a customer base across phone, chat and email channels spanning 45 markets and 20+ languages.

The ideal candidate will have a strong customer service background in a senior management role, demonstrated experience in execution, team engagement, business partnership and innovation in a fast-

paced and growing and changing industry. BA / BS in an appropriate field is required and MBA is a plusQualified candidates should have at least 12 years managerial experience in a Global Customer Support environment, ideally with 3-

5 years of these as the operational leader of a customer contact center and at Sr. Management level.Experience delivering strategic solutions for a very diverse customer baseExperience leading in a global environmentProven ability to drive consistency in leadership, policies and processes across multiple operational units is a must.

A global business perspective.Strong operational and management background with the proven ability to lead multiple locations.

Excellent verbal and written communication, presentation and negotiation skills in a multinational Sales environmentExcellent Problem Solving and Decision Making SkillsAbility to develop strong professional relationships and to influence peers, managers, business unit leaders and other teamsStrong leadership, motivation and people skillsThis position will require International Travel.

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