BackOffice Associates, LLC is a worldwide leader in information governance and data migration solutions, focusing on helping customers manage one of their most critical assets data.
Our company’s range of products, built on a revolutionary platform, address the needs of business users seeking to unlock the value of their data assets.
BackOffice Associates’ products and services enable organizations to accelerate growth, gain actionable visibility and reduce risks.
Founded in 1996, BackOffice Associates has an unparalleled record of success in the most complex data environments across a variety of industries.
Customers include many Fortune 1000 companies including Eli Lilly, Kraft and Dow Chemical. BackOffice Associates is a global corporation headquartered in Massachusetts with additional offices in the U.
S., Australia, Europe and Asia. We are looking for energetic, self-directed, committed and goal- oriented individuals with the desire to join a world-class organization.
BackOffice Associates’ Product Support is available 24x7x52 and the Software Support Specialist (Tier 1) is part of the team that serves as the initial contact for all reported software support tickets from internal and external (i.
e. Customer) end-users. This position must ensure that all assigned tickets receive a response and a resolution according to the published Support Service Level Agreements (SLA), and to the satisfaction of the submitters of the tickets.
This position will use general product familiarity and basic troubleshooting skills along with product documentation and prior issue information to progress assigned tickets towards resolution.
He / She gathers information on more complex tickets to permit efficient escalation to Tier 2 and 3. The person in this role works under the guidance of the Support Team Lead and follows established processes and detailed instructions.
Primary Responsibilities :
solving skills in high-pressure, high visibility situations