Concierge Work Experience
Psicotec Portugal
la Roca del Vallès
hace 5 días

Descripción del empleo

Our client, MultinationalRetail Company, needs to incorporate : Concierge Work Experience (ArabicSpeakers)

IMPORTANT : An InternshipAgreement with any University or Study Centre is mandatory.

KEYRESPONSIBILITIES :

  • Supervises the VIP room for the Villagewhich is aligned with the Village’s overall Hospitality and Guest Servicesstrategies, mission, vision & values together with the Marketing- and Retaildepartments.
  • Knowing the guest toindividualize services. Using Guest Profile information or previous experience.
  • Delivers consistent service toVIP guests either in the lounge or in the village.
  • Making guests’requests a reality. Acting as team member support to achieve the goals of theguest.
  • Ensure that all guest commentsand complaints are properly recorded, reacted on and resolved.
  • Maintain an up-to-date CRMdatabase for the Village that will allow us to communicate with our guestsefficiently and appropriately recording specific information in terms ofpreferences and personalinformation.
  • BACKGROUNDAND SKILLS :

  • Fluent in Arabic andSpanish.
  • Interested in GuestRelations positions, ideally hospitality.
  • Likes to provide serviceand gets motivated by providing excellence in service.
  • Demonstrates drive,resilience and flexibility when working in a dynamic and fast pacedenvironment.
  • Strong organisational skills,critical thinking skills and solution orientated.
  • Discreet &trustworthy, approachable, attentive and intuitive, proactive and able tomulti-task.
  • Ability to work in ateam environment and autonomously, hands-on profile and can-do attitude.
  • Decisive andcollaborative in equal measure.
  • Excellent verbal,written and interpersonal communication skills
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