CRM Expert
Glovo
Barcelona
hace 4 días

Glovo is looking for a talented CRM expert to join our Barcelona HQ. The CRM expert will create the tool to send automatic campaigns to all glovers globally through all types of channels (SMS, emails, WhatsApp.

  • This role will require a deep knowledge of CRM tools to be able to implement any integration needed from the technical side.
  • The CRM expert should be able to face by himself any technical issue that he can encounter while doing the configuration of the program.

    Analytical skills are required as the role is expected to significantly impact performance and drive overall company success.

    The ideal candidate brings a combination of analytical skills, technical CRM knowledge, operational excellence and problem-

    solving. A person in this role is comfortable in an "all hands on" environment, loves solving problems and is able to thrive in a fast-

    paced and execution focused environment.

    You will :

  • Build from zero the CRM tool
  • Integrate the CRM with our database to ensure that it is possible to apply any condition
  • Design all the automatic campaigns to send comms to glovers
  • Work closely with the global retention manager of glovers to coordinate for new implementations
  • Own CRM KPIs as well as specific business goals around individual campaigns
  • Make a good use of internal data to build dashboards that measure and track the impact of your actions
  • Provide analytical support to the retention team for anything that they may need
  • Work with BI to report on activity and effectiveness of all retention and CRM efforts
  • Requirements :

  • 1+ years working with a CRM tool (such as Salesforce). Proven experience in CRM programming
  • Proven track-record of devising and delivering successful CRM programs
  • Strong analytical knowledge and experience with reporting, driving insights, and data-driven optimization
  • Ability to adapt in an ever-changing environment - balancing intense attention to detail with swift turnaround while working in a collaborative, positive manner
  • Strong drive for continuous improvement. Problem solving
  • Creative and a self-starter
  • Experience with Braze and / or Fountain a plus
  • Our core values are very important to us :
  • Gas : Fear mediocrity over mistakes. Think big, work hard, be proactive, take smart leaps and lead the way

    Good vibes : Build a team of people that radiates positive energy. No assholes allowed : Always be upfront, honest and kind.

    The road we chose is very bumpy. Stay optimistic no matter what

    Everyone Wins : Don’t settle for growth alone. Build a sustainable Glovo that benefits everyone. Consider how every decision makes for the most positive impact possible in the long-term

    Stay Humble : Always act humble : Everybody has to roll up their sleeves and get their hands dirty to make our big plans a reality.

    We invest smartly and keep a close eye on our costs

    Glownership : Act as one company one team : Pro-Glovo, not pro-department. Think beyond your role; help before you’re asked.

    Learn Glovo A to Z. Figure stuff out on your own. Make sure your shit works!

    Raise the bar : You're curious and capable; that's why you're at Glovo. You care deeply about improving your talents and look for opportunities to do so.

    Then put everything to work to reach your full potential

    If you believe you match these values, we look forward to meeting you!

    Benefits :

  • A ticket to the moon sitting on the fastest rocket - an adventure filled with challenges and professional growth
  • Offices based in trendy Poblenou (L4), 10 min away from the beach
  • Generous equity pack for all employees
  • Social benefits (such as fresh fruit every day, free Wednesday lunches from our yummy partners, beers on Fridays, bi-monthly culture days, the best coffee machine in the world,...)
  • Young, international and talented team, used to work in a fast paced and vibrant way - currently, we are over 500 employees from all over the world!
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