Field Service Engineer for MS and Chromatography
Thermo Fisher Scientific, Inc.
Madrid
hace 7 días

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery.

With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Job Title : Field Service Engineer for MS and Chromatography

Location : Preference : Barcelona

Preference : Barcelona

Second location : Madrid (location to be reviewed during the recruitment process)

Responsible to deliver all Service activities (which might include : Installation including related customer

introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc..) on GC, HPLC,

MS products for achieving :

  • Satisfied customer becoming loyal customers
  • Highest first time fix rates / lowest mean time to repair
  • Lowest repeated call rates
  • Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost

    while following all internal rules, processes and practices (as they are described)

    Main Activities / Responsibilities

    Performs all Service Activities in line with internal rules and customer regulations

    Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s

    expectation and making them successful by using TMO instruments. Actively promote our contract products.

    80%)

    Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate

    issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct

    guidance.

    Is responsible to manage the company’s assets provided, such as Car Stock / Inventory of Parts, Computer,

    Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)

    Optimize the own work schedule by coordinating with all the necessary partners for service planning / scheduling

    Dispatching function, Team Leader, others). (5%)

    Is responsible to report accurate an timely of all activities as required (e.g. Field Service Reports, Expense

    Reports, etc.) (5%)

    Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of

    important information with respect to our customers (e.g. information about new purchases to sales / lead

    generation) (5%)

    Minimum Requirements / Qualifications :

    l Professional background in Electronics / Chemistry / Engineering or related subjects

    Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist

    experience. Mass spectrometry instrumentation experience is preferred.

    Strong problem solving skills

    Good verbal and written communication skills, ability to work across all levels, functions and regions

    Demonstrated organizational skills with the ability to handle multiple tasks with different priorities

    Excellent inter-personal, self-motivational and negotiating skills

    lDriving License

    Willingness to travel mainly within the appointed region but frequently as well through

    Europe / European Territory. For training or special calls, international travelling including all EMEA Territory and the US if required.

    l Good English skills, both verbal and written

    Non-Negotiable Hiring Criteria :

    Driving License

    Willingness to travel mainly within the appointed region but frequently as well through

    Europe / European Territory. For training or special calls, international travelling including all EMEA Territory and the US if required.

    Good English skills, both verbal and written

    At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

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