SRC Reservations Agent Europe
Spain - Mallorca
hace 13 días

Hotelbeds Group is a leading provider of travel solutions which comprises of four specialist business units. The most established business unit is Bedbank -

the No.1 B2B bedbank worldwide and Bedsonline - a leading booking engine used by retail travel agencies worldwide.

  • We also specialise in solutions within Destination Management a luxury travel and cruise port services as well as meeting and incentive solutions company;
  • Transfer and Activity Bank a supplier of transfer routes and destination activities as well as excursions and car rental products and New Ventures a business that offers a variety of solutions to help push boundaries in visa outsourcing and processing, marketing solutions and B2B car rental booking.

    All of Hotelbeds Group business units play an important role in reshaping travel across a diverse range of market segments.

    The Bedbank business unit is leading Hotelbeds Group charge to reshape travel. It contracts, connects and efficiently distributes a differentiated portfolio of +100,000 hotels to leading travel trade industry partners including online travel agencies (OTAs), retail agencies, tour operators and airlines.

    Our main Bedbank brands include Hotelbeds, Bedsonline, Hotelopia, Travel Partner Brasil, Room & Go, JBS and Easymarket.This position sits within our Bedbank unit.

    JOB DESCRIPTION : At a Glance

    At a Glance

    We are hiring a Hotel Reservations Agent for our office in Palma de Mallorca. The main responsabilities of this person will be to assist suppliers and clients with any requirement, managing bookings according to Supplier Relationship Center standards, in order to cover and solve the needs of the clients in the most efficient way.

    Key Responsabilies

    The scope of the role belongs to Operations Department, in the area of Bedbank in Hotelbeds Group

  • Supplier Relationship Center is split in 3 sub departments :
  • Admin Support
  • Vips & Booking Maximization
  • Hotel Support & Hotel Operations (Bookouts) : There are 3 regions lead by 3 different Managers depending on the Area :
  • Apac (Asia) & Meta (Middle East, Turkey and Africa)
  • America
  • Hotel Operations is led by a Hotel Operations Manager and there is a Hotel Operations Supervisor responsible for the rest of the Hotel Operations Agents.

    No role differentiation is made depending on the market.

    Candidate profile :

  • High level of English
  • Any other language would be highly valuable.
  • Valuable previous experience and studies tourism related.
  • You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider.

    We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work :

    Within an innovative, engaging and multicultural environment.

    Have the opportunity to build strong and lasting business relationships and friendships from around the world.

    Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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