ING wants to be an innovative bank, so we need people who are real innovators. Because within ING our people are the engine for ING s growth and success.
The international project Model Bank is multi-cultural and cross-business, and is developing a borderless, scalable, retail platform uniting Spain, Italy, France, Czech Republic and Austria.
We offer the position PMO Officer within the Delivery Office department for the Model Bank project in Madrid.
Model Bank in collaboration with the MB countries (Spain, Italy, France and Czech Republic) aims to deliver :
A retail harmonized digital platform (with 60% to 90% harmonization), fully focused on supporting the MB countries in increasing customer interaction, improving customer satisfaction and increasing sales
A scalable platform which can be extended to on-board additional countries, products and services in future;
An agile, central IT shared service center that can develop, maintain and run digital requirements going forward
A high level of standardization and centralization across systems, processes, data and way of working aligned with Enterprise Architecture, Global Process Management, Global Data Management and Bank Infra
Primaryrole of the Delivery Office is to ensure that program governance and processesare strictly enforced to optimize the Agile Way of Working, reporting, programroadmap and finances.
Reporting to the MB Head of Delivery Office, main responsibility of the PMO Officer is to successfully support the MB Tribes in their daily activities to implement and run Model Bank.
He / she plays a key role in executing and optimising administrative processes and systems within the Delivery Office.
You are involved in the day-to-day project office activities for MB and collaborate with Tribe Leads, Chapter Leads and Global Product Owners.
You have a track record in supporting global programs on the basis of an approved project management method and / or ING guidelines.
Your main responsibilities include the following :
Set up, implement and maintain complex administrative records; Assesses in terms of accuracy and guarantees consistency
Monitors invoicing processes and is responsible for retroactive billing
Analyses which information is required, requests this information within and outside ING and makes suggestions for the internal communication plan.
Provides operational support in the execution of the communication plan
Ensure timely and proactive reporting of the program both upstream and downstream
Monitors progress and assesses where it is possible to deviate from the procedure or suggests alternatives. Escalates whenever required.
Checks data for accuracy, timeliness and completeness (responsible for quality assurance). Prepares compiled control information from available data
Takes responsibility for detecting, developing and implementing improvements within his / her own work area and the assigned project or program
Be able to interact with a wide range of stakeholders, from technical teams to senior management
Exercise good judgment, work in a collaborative manner to resolve issues and escalate when required
Possess an structured and credible communication style
Orientation to results and able to translate issues into concrete actions
Good analytical thinking, and able to ask the right questions to
Attention to detail and quality focus
Comfortable working in a fluid environment, with conflicting and changing priorities, while still focusing on results
University degree or relevant experience in lieu
Project Management knowledge Has in-depth financial knowledge / budget control practices
Fluent in English, both written and verbal
Proven track record supporting global programs (5 years)
Work experience in highly regulated environments, such as in Financial Services or Insurance
Technical skills : MS Excel, MS Word, MS Project
Understanding of Agile methodologies (Scrum, SAFe )
Financial management knowledge
Experience working within large Software Development projects
Furthermore, you adhere to the ING values and it is evident for you that your behavior is fully aligned with these values.
Any questions? Problems applying? Yo can contact itziar.urcelay.perez ing.com