Global Master Data HelpDesk EMEA Manager
Dufry
Madrid - Spain
hace 37 días
  • Purpose :
  • Data creation for Local Assortment for EMEA and resolution of MD incidents in EMEA Countries.

  • Tasks and Responsabilities :
  • Manage the EMEA MD HelpDesk team to accomplish the following :

  • 1. Ensure data creation of Local Assortment requested by the Countries is completed within established SLAs;
  • 2. Ensure that all incidents raised by the Countries are resolved within the established SLAs;
  • 3. Weekly calls with Country counterparts to review completion status and pending topics;
  • 4. Weekly performance status report for Global Master Data Head;
  • 5. Continues review of processes and incidents root cause and improvement proposals; and

    6. Support Global Master Data Head with any other topics which arise.

    Requirements :
  • Required education :
  • Required education :
  • Degree in Management, engineering or relevant field.

  • Required product Knowledge :
  • Knowledge in SAP or Gamma appreciated

    Minimum 1 year experience of team management

    Team Management

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