Technical Support Specialist
Cepheid
Barcelona, CT, Spain
hace 17 días

About UsAt Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-

to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-

changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-

associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at or follow us on Twitter ( CepheidNews).

Job Description

Key Purpose and Accountabilities :

Job Purpose

  • Ensure customer satisfaction by providing information, and by troubleshooting issues on Cepheid Instruments and Reagents
  • Accountabilities

  • Provide phone and e-mail technical support for Cepheid products to internal and external customers (end-users and distributors across Europe, Middle East, Africa and Asia)
  • Filter, log and handle incoming requests from internal and external customers
  • Document all support activities into the complaints management system
  • Follows procedures set forth in ISO regulations
  • Escalates complaints to the Technical Support Manager as necessary
  • Performs additional tasks as assigned by the Technical Support Manager
  • Qualifications

    Experience, qualifications, skills required :

  • Fluent English and Spanish (any additional language would be an advantage - Portuguese , French, Italian, German, Russian)
  • Studies (2 years) : B.S in Clinical Laboratory Science
  • Minimum 2 years of relevant experience as a Virology / Microbiological Laboratory Technician or Clinical Laboratory Scientist for Virology / Microbiology in a hospital or commercial clinical laboratory.
  • Excellent written and verbal communication skills
  • Knowledge and application of commercial computer application packages (MS Office, etc.).
  • Qualities / Competencies :

  • Work independently in a structured manner with the ability to prioritise tasks
  • Thorough and methodical, follows procedures
  • Other Requirements :

  • Flexible to work different shifts, weekends, and holidays as necessary
  • Thrives in dynamic, fast-paced, and constantly changing environment
  • Danaher Corporation OverviewDanaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide.

    Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions.

    Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage.

    We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

    At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries.

    We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders.

    Cepheid

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