Summary of the role
This position is in charge of the end-to-end delivery process for the full range of Payment products and services and the Customers assigned.
The selected candidate will :
Be the primary point of contact with the Customer, along the delivery process
Assess customer needs & advice best approach for quick implementation / adoption
Understand buy-in from customer’s new areas and if necessary explains the benefits of the solution to them
Prepare the plan and coordinates all areas involved (Travel Channels Delivery, Customer & Partner)
Deliver the demo / training of the products
Go along with the customer till they achieve the expected volume of transactions (during the first 2 billing cycles)
Manage standard projects (no gap), and non-standard projects (gap or pilot). Obtain committed delivery timescales internally.
Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates. Provide a regular executive summary covering the risks / issues that need management attention.
Be the entry point for escalation.
Ensure that delivered solution or service to customer corresponds to what has been defined in the contract and that customer understands its full capability.
Provide support to the customer, in order to have full adoption of the product. Ensures that the solution is working properly, in its full extension, before it is transferred to Customer Care Area.
Participate to the creation and management of a delivery dashboard and keep it up to date to be able to measure the performance of the deliveries.
Participate in building a strong relationship with Partners and an onboarding process with each of them.
Participate in creating of a self-service delivery platform where customer and partners can interact with Amadeus to better share information, prepare projects and ensure smooth deliveries.
Education : Master's degree or equivalent in engineering and technology.
Experience in Amadeus, in Airline IT and Payment.
Payment business understanding. Airline business understanding.
Travel industry understanding is a must.
High-level knowledge of computing.
Fluent in English.
Our diversity commitment : equality, diversity and inclusion are part of who we are. We’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.
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