German with French Customer Rep (m/f)
SELLBYTEL Group Nuremberg
Barcelona
hace 5 días

Main tasks

  • Provide first class customer satisfaction at all times and do whatever is
  • necessary to support our customers

  • Handle incoming customer contacts (via telephone and e-mail), log call
  • details onto call tracking systems and perform call follow ups according to

    procedures

  • Perform outbound contacts (via telephone, email or any other means) in
  • response to generated issues and update information onto call tracking

    system according to procedures

  • Ensure correct presentation of the customer's corporate and brand images
  • in all interactions

  • Attend all trainings and certify at Online Academy to prove expertise and
  • understanding of all topics relevant to the service

  • Provide pro-active feedback to team leaders regarding new solutions,
  • potential escalations or service issues in order to pro-actively find solutions

    in cooperation with the company if not within SELLBYTEL guidelines

  • Enrich and localize the knowledge database from new incoming contacts
  • We offer

  • Full-time (39 hours / week) position and Indefinido contract
  • Schedule : Monday to Friday from 08 : 00 to 17 : 00 (rotating weekends)
  • Requirements

  • Native German and fluent French
  • Team player
  • Active listening / comprehension skills
  • Supportive person
  • Outgoing and open minded
  • Very good written skills
  • Customer-focused attitude
  • Goal oriented attitude
  • The recruitment processes and people involved in them (both recruiters
  • and Project Managers) will not discriminate any candidacy because of age,

    disability, ethnic, marital status, gender, nationality, ideology, politic, race,

    religion and sexual orientation

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