Senior Telephony & Infrastructure Engineer
ING Direct
España ES
hace 7 días

Senior Telephony & Infrastructure Engineer

Being an innovative bank is just possible if every person workingwithin ING is a real innovator. This is how we are now, a 1100 professionalsbank, 1100 ways of thinking and improving every day.

However, we share a mindset and a way of working, based on thebehaviours and values that make us grow personally each day.

We offer you to be part of a highly professional and engaged team,that works everyday as the key engine for ING’s growth and success.

This is why we offer you the latest technological progresses, tomake easier and better not only your day to day, but also the people who trustus.

We offer a permanent and full time contract within the ITdepartment.

The Senior Telephony & Infrastructure engineer will beresponsible for the Telephony services across the organization.

Job Responsibilities

  • Telephony platform maintenance, monitoring, incidents resolution, requests and change management tasks.
  • New infrastructure, capacity planning and planned production activities.
  • Work with the rest Telephony infrastructure engineers to evaluate user stories.
  • Maintain infrastructure and software supporting internal tools.
  • Develop automated solutions for enhance internal processes.
  • Provide emergency support off hours as needed for incident resolution.
  • Skills & Experience

  • Strong knowledge of IT Telephony and network infrastructure.
  • Solid knowledge of the following products :
  • Avaya Communication Manager
  • Avaya Session Manager
  • Avaya System Manager
  • Avaya Interaction Center (AIC)
  • Avaya Application Enablement Services (AES)
  • Cisco Call manager
  • IPC Opentrade
  • Avaya Call Management System (CMS) reporting system
  • Forecast system Nice TotalView,
  • Verint IMPACT 360 Y Nice Recording Systems
  • Speech Anality Systems
  • RightFax Fax Systems
  • Mindset

  • Real team player that have experience working in a large, corporate, organization but also able to work independently.
  • Able to work in stressful situations.
  • Excellent project and time management skills.
  • Affinity with information technology and is aware of risks in IT.
  • Strong analytical skills and can derive and summarize points of importance from your analyses.
  • Relations with otherorganizations / companies :

  • Hardware and Software providers.
  • Managed Services providers.
  • Security Rules associated with therole :

    This role implies information protection and securityresponsibilities that the person will have access to, aligned with the Information Security and Management internal policies of the Bank.


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