Senior Technical Support Engineer
JobLeads GmbH
Madrid, Comunidad de Madrid, España
hace 1 día

Providing customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Nexmo service Acting as a point of escalation and regional voice / video subject matter expert within the EMEA team Using your creativity and curiosity to suggest new and alternative ways of approaching problems.

Capturing knowledge, for customers who prefer solving their own issues without having to contact supportDemonstrating diplomacy in your interactions with customers and interfacing departments Adjusting your approach to an enterprise or digital native audience Following processes, unless customers are better served by breaking our rules or improving our processes 5+ years in technical support, ideally within the telecommunications or SAAS sectors

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