Customer Experience Manager - Data Center (Fluent english) Madrid
JobLeads GmbH
Madrid, Comunidad de Madrid, España
hace 2 días

The customer experience manager is responsible for working with all stakeholders to ensure continued customer satisfaction, reducing churn and identifying oportunities to increase revenue.

Descripción de la oferta -To build a rapport with allocated customers, becoming trusted advisor, broadening and deeping the experience, enabling the company to secure both existing and new revenue opportunities.

  • Ensure that all customers comments and sentiments are fed back into the internal teams so as to become the voice of the customer.
  • To work with sales manager sr to design and implement a business development plan for all allocated accounts; *Analyzing all allocated customers, identifying swot s of current experiencie with the company, in relation to the positioning against our competitors.
  • Assisting in developing a strategy for each Experience together with a set of goals and objetives i.e what we intend to achieve with de experience.
  • To identify customer needs and opportunities beyond the current transaction. *Understand the customers business; factors shaping and challenges faced in order to enable the company to meet the customer s needs.
  • Researching addiotional products and service opportunities and participating in their presentation to the customer in subsequent customer review meetings.
  • To ensure a consistent and systematic approach is taken to the management of allocated accounts. *Implementing and managing regular Customer Service Review meetings and managing completion of actions taken.
  • Reviewing current satisfaction levels, identifying service improvement requirements and owning these through to completion.
  • Ensuring that contrat terms and conditions and serive level agreements are adhered to. -Supporting the Account Managers / Directors in manaing contrat renewals.
  • Perfil del candidatoDemonstrable experience in a similar role. -Proven knowledge of data center, ICT, networking, managed serices, power management ir ither related disciplines.

  • The ability to actively listen and communcate effectively. -Ability to manage conflicts well, with tact and diplomacy. -
  • Analysing -Entrepreneural and commercial thinking. -Fluent english -Knowledge of Data Centers., Demonstrable experience in a similar role (4 years) -

    Entrepreneural and commercial thinking. -Fluent english -Knowledge of Data Centers.

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