We are looking for a talented Customer Success Representative to join our team! As a Customer Success Representative it is all about helping people.
You will become an expert (we call ourselves gurus ) in using the Lodgify software.
You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business.
You will work with our customers via email, online chats, phone and screen sharing.
You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.
Responsibilities : - Provide information and advice users on appropriate action to solve issues - Respond to incoming requests for assistance via email or telephone -
Ensure nothing but excellent service and a high level of customer satisfaction - Maintain client relationships through product support over the phone or chat -
Troubleshoot technical issues - Report customers feedback / issues to relevant departments & Follow up