Barry Callebaut is the heart and engine of the cocoa and chocolate industry. We are looking for Customer Care Agent in Spain (ES) for Barcelona (ESBA).
Our broad range of products and services span all aspects from cocoa sourcing to fine chocolate products, which are loved by people of all ages worldwide.
We are passionate about our business and work hard every day to ensure that there is enough chocolate in the world. Nothing is more important to our success than the combined expertise of more than 9000 Barry Callebaut employees around the world.
Our international focus in the fascinating world of cocoa-growing and chocolate are the colorful backdrop for our many functions across a wide range of disciplines.
In addition to sharing a passion for chocolate, Barry Callebaut employees live our other corporate values every day - customer focus, entrepreneurship, integrity and team spirit.
We are committed to making sure that they have the right skills, know-how and deep understanding of our customers and their needs.
Engaging and developing our employees is the key to our success. Because our business focus is so broad, the scope of career opportunities within Barry Callebaut can cover many functional areas.
The Customer Care Agent is the account contact of all order related activities, including quotes, order entry, order status, inventory availability, pricing compliancy, accuracy of order delivery deadlines and compliant resolutions.
The Customer Service Agent is primarily responsible for managing the relationship between the Customer and Supply Chain.
Accountabilities Provide accurate and timely communication, including written correspondence, telephone and electronic exchange to all customers (internal and external).
Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction. Negotiate with planning and distribution teams for product availability and if necessary expedite shipments and coordinate back orders.
Collaborate with pricing to obtain quotes upon customer requests; validate customer prices and alert pricing of any necessary contract modifications.
Take responsibility for errors and initiates actions to prevent re-occurrences. Establish and maintain a productive working relationship with customers, co-
packers and all internal departments. Investigate customer complaints regarding services, billings and issues resulting in an appropriate resolution and corrective action for both the external customer and Barry Callebaut.
Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to external customers.
Diploma or similar vocational experience
2+ years in of experience in customer services, preferably within the manufacturing industry
Exceptional customer focus and ability to build relationships
Experience with SAP
Knowledgeable in MS Office Suite
English - Intermediate
Our strength comes from the passion and expertise of our people. As we strive to create an environment in which our people can continue to learn and develop their skills on an ongoing basis, it is our goal to encourage entrepreneurship and creativity.
Apply for one of our interesting positions today and start a great career in the world of cocoa and chocolate.
Job Segment : Supply, Supply Chain, Customer Service, Operations