Implementation Specialist APOC Iberia
Abbott AG
Madrid, Spain
hace 29 días

JOB DESCRIPTION :

The Implementation Specialist (IS) will be available to the customer at various stages of the customer life cycle. The role will support the relevant geographic Commercial Team during the evaluation of Abbott Point of Care products, providing both tactical support, training and effective management of the evaluation process.

Detailed feedback will be presented to enable the Commercial Team to effectively propose a solution to the customer needs

Subsequent to any sale the Implementation Specialist will project manage the timely and effective installation and implementation of Abbott Point of Care products minimising the time to billing.

Working in conjunction with the local Commercial Team and the Abbott Point of Care Marketing Department, the IS will also work with active accounts to ensure proper and optimal use of existing and new products.

The specialist will also provide a field based networking and connectivity resource to both customers and APOC team members.

In addition the specialist will be available to manage and oversee customer correlation studies and be available as a field based resource in the event of a field action or customer complaint.

The Implementation Specialist should be available to travel inside and outside of their region when necessary to support the geographic market

The Implementation Specialist will work in conjunction with Technical Support to provide training and education to new hires and as part of the on-

going programme of education, support and personal development

Normal Qualifications and experience :

  • Appropriate relevant healthcare e xperience e.g. Medical Technologist, Respiratory Therapist, Registered Nurse, Point of Care Coordinator
  • Degree level education
  • Experience of project or programme management
  • Experience of protocol design and implementation
  • Must have experience of presenting in a clinical healthcare environment
  • Must demonstrate a comprehensive knowledge of critical care or laboratory environment and procedures
  • Principle Responsibilities :

  • Responsible for timely account implementations within the general time guidelines established for each account
  • Working with accounts as Project Manager, to coordinate and help execute all phases of implementation to ensure successful Point of Care Testing Programs with Abbott Point of Care products
  • Responsible for providing effective, appropriate and timely written and verbal communication to customers, Alliance Partner personnel, Abbott Point of Care management and other Abbott personnel as indicated
  • Responsible for the first line support and installation of Abbott Point of Care networked products
  • Work with the local APOC commercial team to introduce new products into existing accounts and expand usage of existing product
  • Provide field based education and support to new Abbott Point of Care employees
  • Maintain suitable knowledge of the relevant healthcare markets and current Abbott Point of Care products and product areas
  • Work with existing and potential customers to design and execute correlation studies with APOC products
  • In conjunction with other members of APOC staff to be available as the field based contact and resource to manage customer complaints and field actions when required.
  • Required Skills :

  • Must have a demeanour and energy level conducive to providing catalytic action to a diverse group of individuals.
  • An outgoing individual who possesses interpersonal skills, which create followers, not conflict. Must have a can do attitude and not be intimidated by obstacles or conflict

  • Outstanding project management skills required. Must have the ability to initiate action and coordinate the actions of others.
  • Must have the ability to coax timely completion of tasks from others

  • Must be well organized with excellent follow up skills and the ability to adjust and readjust priorities without confusion
  • Must be able to effectively manage resources and be able to juggle several projects at the same time
  • Must have excellent communication skills, and be equally at ease in a one on one situation as well as group presentations and negotiations
  • Must know own limitations and know when to ask for help
  • Must have good PC skills and a working knowledge of Microsoft Office products
  • Must be competent in local language and have a good command of both written and spoken English
  • Must demonstrate a comprehensive knowledge of critical care or laboratory environment and procedures
  • Must have a basic knowledge of networking and computer interfacing to set up networks and basic data management.
  • JOB FAMILY : Sales Force

    DIVISION : LOCATION :

    LOCATION : Spain >

    Spain >

    Madrid : Avenida de la Industria 37

    ADDITIONAL LOCATIONS : WORK SHIFT :

    WORK SHIFT : Standard

    TRAVEL : Yes, 50 % of the Time

    MEDICAL SURVEILLANCE : Not Applicable

    SIGNIFICANT WORK ACTIVITIES : Not Applicable

    JOB FAMILY : Sales Force

    DIVISION : APOC Point of Care

    LOCATION : Spain >

    ADDITIONAL LOCATIONS : WORK SHIFT :

    WORK SHIFT : Standard

    TRAVEL : Yes, 75 % of the Time

    MEDICAL SURVEILLANCE : Not Applicable

    SIGNIFICANT WORK ACTIVITIES : Not Applicable

    Not Applicable

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