French Supervisor - IT Sector (m/f) 0716BM
JobLeads GmbH
Barcelona, Cataluña, España
hace 1 día

We are looking for French speaking Project Supervisor to manage a sales team within an IT project. In this position you will be responsible for leading a team of professionals towards the customer's objectives in order to deliver results while reaching the SLA's.

French Supervisor - IT Sector (m / f) 0716BM APPLY NOW Recommend this job Responsibilities Management

  • Monitor and report team performance (correct call treatment, case treatment..)
  • Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily work
  • Motivate as a team leader controlling turnover and retaining potential and motivated team members
  • Organize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changes
  • Keep track of each agent's training and training needs to improve technical and phone communication's skills
  • Participate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interview
  • Ask management to hire new agent(s) either to substitute or to complete the team using concrete metrics Organization
  • Organize and optimize shifts
  • Make sure processes and procedures are up to date and adhered to take overflow calls / tickets
  • Offer support in critical problems (case escalations, emergencies, customer complaints)
  • Take care of logistic problems (office supplies, general working conditions). Incident Management
  • Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA
  • Maintain l knowledge and expertise associated with applications specific to individual customers
  • Ensure contractual SLA is maintained Customer Contact
  • Prepare Service Level Reviews and attend Service Level Review meetings
  • Maintain contact with the customer regarding cases, new procedures, applications, tools Reporting
  • Collect metrics, analyze these and report to customer / management / quality team We offer
  • Full-time and Indefinido contract
  • Schedule : 39 hrs / week, Monday to Friday 9 : 00-18 : 00
  • Attractive work environment
  • Opportunity to be a part of an international and multinational company
  • Office location in the center of Barcelona Knowledge & Key Skills required
  • Native in French + fluent in English
  • Working knowledge of IT Platform, equipment, and applications
  • Business knowledge and commercial awareness
  • Minimum one year management experience
  • Minimum two years sales experience (Preferably B2B)
  • High customer care knowledge Personal abilities
  • Strong communication skills
  • Ability to implement and manage change
  • Motivation and commitment
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation SELLBYTEL Group S.
  • A. Avda. Diagonal 197, 12ª planta 08018 Barcelona Phone +34 93 4005 000 E-mail se.letyblles sretiurceR RH APPLY NOW

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  • Bookmark this job Do you have any questions? FAQ Share this article Share this article Share this article Share this article Share this article Share this article Go back Location on FlickrKnowledge & Key Skills required
  • Native in French + fluent in English
  • Working knowledge of IT Platform, equipment, and applications
  • Business knowledge and commercial awareness
  • Minimum one year management experience
  • Minimum two years sales experience (Preferably B2B)
  • High customer care knowledge Personal abilities
  • Strong communication skills
  • Ability to implement and manage change
  • Motivation and commitment
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation* Full-time and Indefinido contract
  • Schedule : 39 hrs / week, Monday to Friday 9 : 00-18 : 00
  • Attractive work environment
  • Opportunity to be a part of an international and multinational company
  • Office location in the center of Barcelona SELLBYTEL Group S.A. Avda. Diagonal 197, 12ª planta 08018 Barcelona Phone +34 93 4005 000 E-
  • mail se.letyblles sretiurceR RH

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