Multinational company leader in industrial and consumer businesses, is looking for a Global Quality Key Account Manager, located in Barcelona, who will lead the development and execution of a Global Quality Strategy for the Aerospace Key Account Group / Market.
The responsibilities of the Global Quality Key Account Manager are as follows :
Act as primary Quality contact to the Global Business Manager and the relevant Customer contact for each assigned Key Account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities.
Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our Key Accounts.
Ensure an understanding of Quality requirements of our Key Accounts globally.
Develop Quality capabilities and competencies to meet established and new consumer Key Account expectations.
Establish and manage reporting / tracking systems which create visibility to performance against key leading and lagging indicators.
Develop and maintain contact with customer representatives to foster a collaborative relationship for all Quality relevant topics (in advance of any critical situation that may arise).
Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting Key Accounts. Lead the cross functional internals teams and the customer facing teams in the associated communication and resolution process.
Work in collaboration all regions and other Global Quality Key Account Managers to identify and share Quality related best practices for implementation across the organisation.
Profile, Lead the development and execution of a Global Quality Strategy for the Aerospace Key Account Group / Market.+10 years of experience, analytical and problem solving skills, ISO stds knowledge.
Área Calidad, I+D, PRL y medio ambiente* 10+ years total professional experience, with 2+ years quality and / or customer facing role.,
Analytical and problem solving skills; Expert level certifications to know problem solving methodologies utilising PDCA thinking, such as A3, 8D, or Six Sigma preferred.,
Understanding of and practical experience with aerospace related industry related ISO standards (9001, 9100, NADCAP, etc.).,
Excellent team leadership, project management, and organisational skills.,
Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s).,
Proficient in the use of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset.