French Customer Representative (Relocation offered)
JobLeads GmbH
Barcelona, Cataluña, España
hace 3 días

Information Company Multilingual Jobs Worldwide Sector Customer Service Min. studies Min. experience No experience Contract Permanent Contract duration Indefinite Salary range Workday Full-

time Vacancies 1 2 1 2 New French Customer Representative (Relocation offered) Spain Barcelona Description Responsibilities :

  • Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers
  • Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
  • Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
  • Update tickets in accordance with proper logging procedures
  • Ensure correct presentation of the client's corporate and brand images in all interactions Knowledge Management :
  • Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service
  • Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company
  • Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures Requirements Requirements :
  • Native speaker with fluent English
  • Great teammate
  • Willingness to learn and apply new technologies
  • Analytical skills with demonstrated problem solving ability desired
  • Ability to operate in high pressure situations
  • Good technical skills and knowledge preferable
  • Excellent communication skills Offer Conditions :
  • Salary : Fixed salary + bonus
  • Relocation package (if you are living abroad)
  • Excellent, ongoing training and monitoring
  • Multicultural environment
  • Discount in language courses Information Company Multilingual Jobs Worldwide Sector Customer Service Min. studies Min. experience No experience Contract Permanent Contract duration Indefinite Salary range Workday Full-
  • time Vacancies Apply Be one of the first candidates to apply* Native speaker with fluent English

  • Great teammate
  • Willingness to learn and apply new technologies
  • Analytical skills with demonstrated problem solving ability desired
  • Ability to operate in high pressure situations
  • Good technical skills and knowledge preferable
  • Excellent communication skills Offer
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