Contact Centre Management ITS Program Manager
Sanofi
Barcelona
hace 7 días

PROFESSIONAL EXPERIENCE

  • 10 years professional experience
  • Demonstrate a very good track record in program leadership preferably in a Pharmaceutical / Consumer Products industry. Preferably in Sanofi
  • Strong experience of programs in complex and international environment.
  • Strong experience of BPM programs (PEGA, ) or ERP programs
  • Very good general understanding of Customer Services processes.
  • Understanding of Good Practices in Pharmaceuticals (GxP)
  • MAJOR SKILLS AND COMPETENCIES

  • Leadership and ability to challenge, open minded and active listening
  • Strong communication and problem solving skills, ability to defend the Core Model position
  • Ability to drive change and ensure alignment at every stage from main stakeholders and impacted parties
  • Ability to understand and synthesize business needs from multiple sources, and identify arbitration needs
  • Have superior communication and interaction skills, including tact and diplomacy
  • Ability to collect data and report blocking points
  • Issue resolution and value realization oriented
  • Accountability, reliability
  • Professional working proficiency in English (speaking and writing), French would be a plus.
  • Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health.

    We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-

    term chronic conditions.

    With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe.

    Sanofi, Empowering Life

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