Our client is a well known multinational shared service center established in Barcelona. For their International Business Support department, they are currently looking for a French and German speaking candidate as Customer Service Advisor.
Our Client offers a dynamic and multicultural work environment with great learning opportunities.
Order management :
Handle inbound calls from French and German business customers
Ensure all orders are entered efficiently into the CRM system
Customer relations :
Handle customer inquiries and customer complaints, investigate causes, record findings, and escalate to management
Maintain information of customers in the CRM system
Data management :
Proactively maintain customer accounts. This will include remotely monitoring supply needs, coordinating production schedules and delivery windows, as well as maintaining customer contact.
Be the first point of contact for French and international clients
You speak French and German on a business and English advanced level
You have min. 2 years of experience in B2B customer support
You have proven ability to identify customer needs and respond proactively
You are able to work under pressure
You are detail oriented and customer focused
You are a team player with an excellent work ethic
You have MS Office skills
You have experience with SAP
Salary in line with the market + additional employee benefits such as discount in fitness club, parking, retirement plan, life insurance, gift cards, etc.
First 6 month-contract + permanent contract
Standard working hours
A multicultural working environment, with +20 nationalities in the office
A job at the end client, in the European Shared Service Center
A company which put top priority on the learning and career development of their employees
A dynamic and fun team
A respectful work environment and employer
A company with worldwide presence and reputation
Start date : ASAP